Frequently Asked Questions (FAQ)
At Gemini Luxury, we want your shopping experience to be smooth and stress-free. Below, we’ve grouped our FAQs into sections for easier navigation.
🛍️ Orders & Processing
How long does it take to process my order?
Orders are processed within 1–3 business days after payment is confirmed. You’ll receive an email once your order has been shipped.
Can I cancel or change my order after placing it?
We begin processing quickly, but if you need to cancel or update your order, please contact us within 12 hours of purchase.
🚚 Shipping & Delivery
What shipping options are available?
Standard Shipping: 5–7 business days.
Express Shipping: 2–4 business days.
International Shipping: 7–14 business days (availability varies).
Do you ship internationally?
Yes, we ship to selected countries worldwide. Please note that customs duties, taxes, and fees may apply and are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can track it directly on the courier’s website or through your Gemini Luxury account.
🔄 Returns & Exchanges
What is your return policy?
Items can be returned or exchanged within 14 days of delivery, provided they are unused, unworn, and in their original packaging.
Are sale or discounted items returnable?
Sale items are only eligible for exchange or store credit, unless defective or damaged.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
💳 Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment gateways.
Are my personal details safe?
Yes. We use SSL encryption and secure payment systems to protect your data. See our Privacy Policy for more details.
📞 Customer Support
How do I contact Gemini Luxury?
You can reach our support team at:
Email: support@geminiluxury.com
Phone: (800) 609-7946
Hours: Monday – Friday, 9 AM – 6 PM (EST)