Shipping Policy
At Gemini Luxury, we aim to deliver your orders quickly and securely so you can enjoy your products without delay. Please review our shipping policy below for details on processing times, delivery options, and related guidelines.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
In the event of high demand or delays, customers will be notified via email.
Shipping Options & Delivery Time
Standard Shipping (5–7 business days): Available for all orders.
Express Shipping (2–4 business days): Available at checkout for faster delivery.
International Shipping (7–14 business days): Available in selected regions; delivery times may vary by location.
Please note: delivery times are estimates and may vary due to carrier delays, customs clearance, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Free standard shipping may be offered on promotional events or for orders above a certain amount (when applicable).
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order directly through the courier’s website or via your Gemini Luxury account.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Gemini Luxury is not responsible for delays caused by customs clearance.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
For lost or undelivered shipments, we will assist in contacting the courier to resolve the issue.
Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries.
Some oversized or fragile items may not be eligible for international shipping.
Contact Us
For any questions about shipping, please reach out to our support team:
Email: support@geminiluxury.com
Phone: (800) 609-7946